How does an organization resolve ethical dilemmas and conflicts among employees and employers? This is the most fundamental problem that every management has when the company has diverse set of employees.
Belief is the most appropriate factor that determines whether an issue or a dilemma can be resolved or not. Employment and employees should have an inter-dependent relationship that is driven by belief in each other. While employees should believe that the decisions taken by the employer would be in their best interest, employers should believe that employee's work ethics are only for the development of the organization.
While resolving an ethical dilemma, one should be able to look into the background of the situation including the entire context of the issue, its origin and individuals involved in the conflict. Also one needs to look for any other information that went missing and is important to solve the problem. This should be followed by an estimate about the actual problem and the ethical issues attached to the conflict. Assessment of the problem should also include company values that have been violated.
The next step is to make a detailed list of possible solution. While listing the solutions, one should also be able to list out all the positive and negative outcomes of each solution.
This should be followed by eliminating solutions that are either not appropriate or can be harmful for the organizational structure. Solution for the problem should be in the best interests of the both the participating parties, while upholding the values and ethics of the company. A complete evaluation of every solution is a must.
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